Unified Inbox: Managing Guest Messages Across WhatsApp, Email & SMS
It's 10pm. A guest on WhatsApp asks for the Wi-Fi password. Another guest sent an email about early check-in. A third texted via SMS asking for parking directions. You're switching between three apps, copying access codes from a spreadsheet, and hoping you don't mix up which guest is in which apartment.
Xentra's Unified Inbox brings every guest message - WhatsApp, email, and SMS - into one interface. Reply from one place, let AI draft your responses, auto-translate messages, and never miss a conversation.
How the Unified Inbox Works
All conversations are sorted by latest message, with unread indicators and source channel badges. Click any conversation to see the full message thread with the guest's booking context displayed alongside the chat - property name, dates, check-in status. No more asking "which apartment are you in?"
AI-Powered Response Drafting
Click the sparkle icon, and AI generates a contextual reply based on the conversation history and your FAQ knowledge base. The AI knows the guest's booking details, so it can include the correct Wi-Fi password, door code, or check-in instructions automatically. Edit before sending or send directly.
This is especially powerful for repetitive questions: "What's the Wi-Fi password?", "Where do I park?", "What time is checkout?" - the AI handles these in seconds.
Auto-Translation: Serve International Guests Effortlessly
A French guest writes in French. The inbox auto-translates the message to your language. You type your reply in English or German, and it's auto-translated back to French before sending. You support 20+ languages without speaking any of them.
Merge Tags: Dynamic Variables That Save Minutes
Insert dynamic variables into any message: {{guest_name}}, {{checkin_date}}, {{wifi_password}}, {{door_code}}, {{directions_link}}, and more. Tags resolve to actual values when the message is sent - no more copy-pasting from spreadsheets.
Real-Life Example: The International Portfolio
You manage apartments in Berlin, Barcelona, and Lisbon. Guests write in German, Spanish, Portuguese, English, French, and Italian. Before Xentra, you used Google Translate and copy-pasted between apps. Now:
- All messages arrive in one inbox regardless of channel or language
- Auto-translation handles the language barrier
- AI drafts contextual replies with booking-specific details
- Merge tags auto-fill property-specific info (codes, Wi-Fi, directions)
- Browser push notifications alert you even when Xentra isn't in the foreground
Pair It with Message Automations
The Unified Inbox handles reactive communication. For proactive messaging - booking confirmations, pre-arrival instructions, checkout reminders - use Xentra's Message Automations. Together, they cover 90%+ of guest communication without manual effort.
Key Benefits
- Stop switching between WhatsApp, email, and SMS - everything is in one place
- AI-drafted replies mean you respond in seconds, not minutes
- Auto-translation breaks language barriers effortlessly
- Merge tags eliminate manual copy-pasting of access codes and property details
- Internal team notes let you share context with co-hosts without the guest seeing it
"Faster response times, contextual replies, and communication in the guest's own language - all from one inbox."
Try Xentra free and experience the unified inbox difference.
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