Access Log & Audit
Complete security tracking
Complete history of every door event - who accessed which property, when, and via which method (PIN, app, manual). Unified log across all device brands (Nuki, Tedee, Ring). Essential for security documentation and cleaning team verification.
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What you gain
Every feature creates value for both sides - you and your guests.
For the Host
Full accountability and security documentation
- Know exactly who entered every property and when - essential for security and liability.
- Cleaning verification: confirm that your cleaning team arrived and completed the turnaround by checking access times.
- Insurance documentation: in case of damage or theft, the access log provides timestamped evidence of who accessed the property.
- Property owner reports: show owners exactly how their property is being managed, including access events.
- Proactive battery alerts prevent lock failures that would leave guests stranded.
For the Guest
Secure, monitored access
- Your access code works only during your stay - no one else can use it after checkout.
- The access log ensures only authorized people enter the property during your stay.
- If something goes missing, the timestamped log helps resolve the situation quickly.
How it works
A step-by-step look at the experience.
Every door event is logged: timestamp, device, action (lock/unlock/open/close), method (keypad PIN, app, auto-lock, manual), and associated person (guest, cleaner, maintenance).
Events from all device brands (Nuki, Tedee, Ring and more) appear in a single, unified timeline.
Filter by property, device, date range, action type, or person to find specific events quickly.
Separate permissions for cleaning staff and maintenance teams - they have their own access tokens that are tracked independently.
Export access logs to CSV or PDF for legal documentation or property owner reports.
Battery alerts and offline status warnings help you proactively prevent access failures.
Feature deep dive
Detailed look at every capability within Access Log & Audit.
Unified Timeline
All access events from all devices in one scrollable timeline. Each entry shows: time, device name, action icon, method, and associated person (if known). Color-coded by action type.
Filtering & Search
Filter by: property/unit, device, date range, action type (lock/unlock/motion), person (guest/cleaner/host). Full-text search across event descriptions.
Team Access Tracking
Sub-accounts for cleaners and maintenance have their own access tokens. When they unlock a door, the event is tagged with their name and role. Separate from guest access.
Export
Export filtered access logs to CSV or PDF. Includes all event details, timestamps, and associated metadata. Useful for insurance claims, legal documentation, and owner reports.
Alerts & Monitoring
Configurable alerts: low battery warning, device offline, unusual access patterns (e.g., access outside booking window). Alerts appear in Xentra notifications and optionally as email/push.
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