AI Messaging Bot
24/7 guest support, fully automated
A fully autonomous AI chatbot that handles guest conversations 24/7. It understands booking context, answers FAQs from your knowledge base, processes common requests (early check-in, late check-out, directions), auto-translates responses, and escalates complex issues to you. Operates in auto mode (sends directly) or draft mode (creates drafts for your review).
What you gain
Every feature creates value for both sides - you and your guests.
For the Host
Sleep through the night while AI handles guests
- Guests get instant answers 24/7 - no more 3am messages waking you up for the Wi-Fi password.
- Draft mode gives you full control: AI writes the response, you review and send. Best of both worlds.
- The FAQ knowledge base means the bot gives accurate, property-specific answers - not generic AI responses.
- Statistics dashboard shows you exactly how the bot is performing and which questions come up most often.
- Escalation rules ensure sensitive topics (complaints, damage, refunds) always reach a human.
- Handle 80% of guest messages automatically - focus your time on high-value tasks.
For the Guest
Instant answers, any time, any language
- Get answers in seconds, not hours - whether it's 2pm or 2am.
- The bot knows your booking details, so responses are specific to your stay, not generic.
- Communicate in your native language - the bot responds naturally in 20+ languages.
- For complex issues, the bot ensures a human host follows up quickly.
How it works
A step-by-step look at the experience.
Enable the bot globally or per-unit. Choose between "auto mode" (sends responses directly) or "draft mode" (creates drafts for your review before sending).
The bot reads booking details - guest name, property, dates, check-in status - and uses this context in every response. It knows whether the guest has checked in, what unit they're in, and when they leave.
Build an FAQ knowledge base with question-answer pairs organized by category. The bot searches this knowledge base first, then falls back to general AI knowledge.
Auto-translation: the bot detects the guest's language and responds naturally in that language. Supports 20+ languages including German, English, French, Spanish, Italian, Dutch, Polish, Portuguese, and more.
Configure the bot's tone: formal or informal. Set escalation rules - e.g., always escalate complaints, damage reports, or requests for refunds to a human.
Dashboard shows bot statistics: total responses, responses this month, FAQ hit rates, and most common questions.
Handle 80% of guest messages automatically - focus your time on high-value tasks.
Feature deep dive
Detailed look at every capability within AI Messaging Bot.
Bot Modes
Auto Mode: Bot sends responses directly to guests. Draft Mode: Bot creates a draft reply that appears in your inbox for review - you edit if needed and press send. Switch modes any time.
FAQ Knowledge Base
Add question-answer pairs organized by category (Check-in, House Rules, Local Tips, etc.). The bot matches incoming questions to your FAQ entries using semantic search. Track which FAQs are used most often.
Per-Unit Configuration
Enable the bot for all units or select specific ones. Useful if some properties need more personalized communication while others can be fully automated.
Tone & Language Settings
Set the bot's communication tone to formal or informal. Auto-translate is a separate toggle - when enabled, the bot detects the guest's language and responds in it automatically.
Performance Dashboard
Track total responses, responses this month, last response time, and most-triggered FAQ entries. See which questions guests ask most to improve your knowledge base.
Booking Context
The bot automatically knows: guest name, property name, check-in/out dates, unit address, Wi-Fi password, door code, check-in status. All available for contextual responses.