Xentra

    Message Automations

    Set it once, delight every guest

    Trigger automated messages at key moments throughout the guest journey - booking confirmation, pre-arrival, check-in instructions, mid-stay check-up, check-out reminders, and review requests. Full conditional logic with AI-assisted creation.

    Try It Free
    Message Automations 1
    Pre-built automation templatesCustom trigger timingConditional send logicAI-assisted automation builderPer-unit and per-portal rules

    What you gain

    Every feature creates value for both sides - you and your guests.

    For the Host

    Guest messages that send themselves

    Send perfectly timed messages without lifting a finger - booking confirmations, check-in instructions, and review requests all happen automatically.
    Conditional logic means the right message always goes to the right guest - no embarrassing "here's your check-in form" messages to guests who already completed it.
    AI builder creates automations from natural language - no configuration skills needed.
    Per-unit rules let you customize messaging per property while keeping a base automation set for your portfolio.
    Reduce your daily message workload while delivering a more consistent guest experience.

    For the Guest

    The right info at the right time

    Receive check-in instructions, access codes, and house rules exactly when you need them - not too early, not too late.
    Consistent messaging means no information gaps - every guest gets the same thorough, helpful communication.
    Mid-stay check-ups show your host cares, catching issues before they become problems.
    Post-checkout review requests arrive at the perfect moment when the experience is fresh.

    How it works

    A step-by-step look at the experience.

    1

    Define automations with precise triggers: X days/hours before check-in, after check-in, before check-out, after check-out, on booking creation, or on cancellation.

    2

    Each automation links to a message template with merge tags that auto-fill guest-specific data (name, dates, access codes, Wi-Fi, directions).

    3

    Conditional logic: send different templates based on conditions - e.g., if the guest completed online check-in, send the welcome message; if not, send a reminder.

    4

    Scope automations to specific units or booking statuses (only confirmed, not cancelled).

    5

    AI automation builder: describe what you want ("Send check-in instructions 24 hours before arrival with the door code") and AI creates the full automation.

    6

    Each automation shows an active/inactive toggle, trigger description, linked template, and execution log.

    Feature deep dive

    Detailed look at every capability within Message Automations.

    Automation Builder

    Create automations with: name, trigger type (before check-in, after check-out, on booking, etc.), trigger timing (days/hours offset), linked message template, scope (units, portals, booking statuses), and conditional logic.

    Trigger Types

    Available triggers: on booking creation, X days before check-in, on check-in day, X hours after check-in, X days before check-out, on check-out day, X days after check-out, on cancellation. Each with customizable time offset.

    Conditional Logic

    Add conditions: if check-in form completed → send Template A; if not completed → send Template B. Conditions check booking data, check-in status, and guest attributes.

    AI Automation Creator

    Open the AI dialog, describe your automation in plain language (e.g., "Send a welcome message on the day of arrival with Wi-Fi info"). AI generates the automation configuration and linked template. Review and activate.

    Execution Log

    Each automation tracks when it last fired, which guest received the message, and delivery status. Useful for debugging why a specific guest didn't receive expected communication.

    Unified InboxAI Messaging Bot

    More in Communications

    Unified Inbox

    Every message, one place

    AI Messaging Bot

    AI replies to guest questions, as drafts or automatically

    Contact Database

    Everyone you work with, organized

    Guest Profiles

    Deep insights on every guest

    Reviews

    Airbnb, Booking.com and Expedia reviews in one place

    Direct Communication

    Reach guests on any channel

    WhatsApp

    Your own number, connected to Xentra

    Ready to get started?

    Free trial, no credit card required.

    Start Free Trial

    We use cookies

    This website uses cookies and similar technologies for analytics and to improve your experience. Learn more in our Privacy Policy.