Reviews
Airbnb, Booking.com and Expedia reviews in one place
Xentra collects your reviews from Airbnb, Booking.com and Expedia, shows your average rating and response rate, and lets you reply from the booking. Selected reviews go on your website with the review widget.
Try It Free
What you gain
Every feature creates value for both sides - you and your guests.
For the Host
Know how guests rate you
- Average, total, response rate and distribution across all channels on one page.
- A table per channel shows where ratings are strong and where they drop.
- Reviews also appear in the guest's contact profile and in the booking.
- No AI writes in your name: replies come from you or your team.
For the Guest
Real reviews before booking
- On your website, the review widget shows the reviews you selected.
- Only first names and initials are shown, private Airbnb feedback is left out.
- Grid, carousel or list, with ratings shown in the original scale, out of 5 or out of 10.
How it works
A step-by-step look at the experience.
Reviews arrive through the Xentra Channel Manager or your Beds24 connection.
Booking.com and Expedia rate out of 10, Airbnb out of 5. For averages and the distribution Xentra converts everything to 5 stars; each review still shows its original rating.
Airbnb reviews that are still hidden by Airbnb's double-blind period are not counted.
Filter by text, channel and stars. Category scores show on each review.
Reply to Airbnb, Booking.com and Expedia reviews in the booking's reviews tab, connected through the Xentra Channel Manager. The reply needs the right to edit reviews, so you decide who in your team may answer.
Feature deep dive
Detailed look at every capability within Reviews.
Reviews Overview
Average out of 5, number of reviews, response rate, star distribution and a table per channel.
Filters
Search by text, filter by channel and stars.
Replies
Reply to Airbnb, Booking.com and Expedia reviews from the booking.
Review Widget
Pick reviews, choose grid, carousel or list and embed the widget on any website or in the Xentra website builder.
Trustindex
Already use Trustindex? Add your Trustindex widget to the Xentra booking widget and choose where it appears.
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